User Guide: Resolving Login Issues

TABLE OF CONTENTS

1. Introduction
2. Steps to Resolve Login Issues
   • Checking Your Credentials
   • Resetting Your Password
   • Verifying Your Account Status
   • Clearing Cache and Cookies
   • Checking Internet Connection
3. Contacting Support
4. General Boot-Up Solutions

Introduction

This guide provides step-by-step instructions to help you resolve login issues in our application. Follow these steps to troubleshoot and fix common login problems.

Steps to Resolve Login Issues

Checking Your Credentials

1. Ensure that you are entering the correct username and password:
   • Double-check for any typos or case sensitivity.
   • Make sure Caps Lock is not turned on unintentionally.

Resetting Your Password

1. If you have forgotten your password or suspect it might be incorrect:
   • Click on the "Forgot Password" link on the login page.
   • Follow the instructions to reset your password via email.

Verifying Your Account Status

1. Ensure that your account is active and not locked or suspended:
   • Contact your administrator or support team if you suspect your account might be deactivated.

Clearing Cache and Cookies

1. Clear your browser’s cache and cookies:
   • Go to your browser settings.
   • Find the option to clear browsing data.
   • Select "Cache" and "Cookies" and clear them.

Checking Internet Connection

1. Ensure that you have a stable internet connection:
   • Check your network settings.
   • Try accessing other websites to confirm internet connectivity.

Contacting Support

1. If you are still unable to log in after following the above steps:
   • Contact our support team for further assistance.
   • Reach out to us at support@pace.com for help with login issues.

General Boot-Up Solutions

• Restart your device: A simple restart can often resolve login issues.
• Update the application: Make sure you are using the latest version of the application.
• Try a different browser or device: Sometimes, switching to a different browser or device can resolve the problem.
• Disable browser extensions: Certain browser extensions might interfere with the login process. Try disabling them temporarily.

By following these steps, you should be able to resolve most login issues. For further assistance, do not hesitate to contact our support team.