User Guide: What to Do If Labs Are Not Visible

TABLE OF CONTENTS

1. Introduction
2. Steps to Resolve Visibility Issues
   • Logging Out and Logging Back In
   • Contacting Your Lab Manager
3. Contacting Support
4. General Boot-Up Solutions

Introduction

This guide provides step-by-step instructions to help you resolve issues with lab visibility in our application. If you are unable to see labs, follow the outlined steps to troubleshoot and resolve the problem effectively.

Steps to Resolve Visibility Issues

Logging Out and Logging Back In

1. Try to log out from the application:

   • Locate the logout option, typically found in the user menu or settings.
   • Click on "Logout" to exit your current session.

2. Try to log in again:

   • Re-enter your login credentials on the application's login screen.
   • Ensure you are using the correct username and password.

Contacting Your Lab Manager

1. If the problem persists after logging back in:
   • Contact your lab manager to report the issue.
   • Provide details about the problem to help them assist you better.

Contacting Support

If Labs Are Not Visible to the Lab Manager

• If your lab manager also cannot see the labs, they should contact our support team.
• Reach out to us at support@pace.com for further assistance.

General Boot-Up Solutions

• Restart your device: Sometimes, a simple restart can resolve many issues.
• Clear cache and cookies: This can help in resolving issues caused by outdated or corrupted data.
• Update the application: Ensure you have the latest version of the application installed.
• Check internet connection: A stable internet connection is crucial for the application to function correctly.

By following these steps, you should be able to resolve the issue of labs not being visible. For further assistance, do not hesitate to contact our support team.